Pay bill

Procedure for payments

Check status for Online Payments

FAQs

Feedback/Suggestion/Complaint

Ahmedabad : +91-79-22551912 +91-79-155333
Agra : +91-562-2424554
Bhiwandi : 1800-233-2255
Surat : +91-261-155333
Feel free to write to us at
help@torrentpower.com
       







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FAQs
What is the Torrent Power Online Payment service?

Torrent Power Online Payment is simple and convenient electricity bill payment service provided by Torrent Power Limited to its consumers. It allows making payment online through the Torrent Power Limited website instantly with multiple options like credit card, debit card and internet banking. You need to specify your Torrent Power Limited service number, view the bill details and pay directly through credit/debit card or internet banking.
How do I access this service?

You can access the online Pay service through https://bill.torrentpower.com
Who is eligible to use this service?

This service is available to Torrent Power consumers for making payment of their electricity bills. You need to have an online banking account or a credit/debit card to make payment.

However, online payment facility is not available for High tension (HT) consumers at present.

How does this service work?

To pay your electricity bill through online payment service, you need to follow the steps as given below:

  1. Click on Pay Bill on the left side of the webpage - https://bill.torrentpower.com  

  2. Choose your city and enter the Torrent Power Limited service number.

  3. View your bill online and pay

    • You will be taken to a page where you can see snap shot of your current bill online

    • Click on the “Proceed to Pay” button to initiate payment

  4. Select and Confirm payment

    • You will be directed to a payment gateway where an amount payable will be displayed, you will be required to select the mode of payment. On confirmation of same, there would be another step for the confirmation of card details in case of credit/debit card and for internet banking you will be directed to your net banking site where you have to input your net banking user id and password to make the payment.

    • Your payment will be authenticated over the gateway.

    • You will receive a transaction reference number that is an acknowledgement of your payment request.

    • You will be redirected to Torrent Power website where you can view your online payment transaction details, which can be printed as a token of receipt of payment.

    • Note: Your payment will be credited into your Torrent Power Limited account within 3 days.

What payment methods can I use for this service?

At present, online payment facility is available through credit/debit card and internet banking.
Do I have to pay the entire bill amount?

Yes, net or gross bill amount, whichever is applicable. Part payment of bill amount is not allowed.
Do I get a confirmation of the payment that I have made?

For each payment, you will receive an online transaction reference number that is an acknowledgement for your payment of electricity bill. In addition to that, you can print e-receipt.
Are my transactions safe?

The security and confidentiality of your personal and financial information is paramount importance to us. You are provided with best-in-class security standards when it comes to using the Torrent Power Limited Online Payment service so that transactions done by you are safe.
Do I have to pay any service fee?

Yes. In case of Internet Banking, some banks levy an additional charge of Rs. 5.62 per transaction. These charges are levied by the Bank and Online Payment Service provider.
We have a tie-up with HDFC Bank and they have agreed not to charge their customers any
“Service Charge” for this facility.

In case of Credit card payment, a convenience/processing fee of 1.00% of payable amount is applicable.
In case of Debit card payment up to Rs. 2000, a convenience/processing fee of 0.84% of the payable amount is applicable and for debit card payment above Rs.2000, a convenience/processing fee of 1.00% of payable amount is applicable.

What if I need help using the service?

Ahmedabad : +91-79-22551912
+91-79-155333
Agra : +91-562-2424554
Bhiwandi : 1800-233-2255
Surat : +91-261-155333

Can I make payment after due date?

For AHMEDABAD consumers

Yes you can make the payment even after the due date. However, amount payable would be gross amount i.e. you will not be entitled for discount and you will be liable for delay payment charges accordingly.

Further, Low tension (LT) consumers can make electricity bill payments upto the due date of the NOTICE bill if payment of first bill is not made while Low Tension Maximum Demand (LTMD) customer can make payments upto the last date of notice for payment of dues if amount is not paid by the due date.

In case of LT Consumer having energy billing of Rs 5000 or more, they can make the payment upto the last date of notice for payment of dues if amount is not paid by due date.

For Agra and Bhiwandi Customers

No, you cannot make the payment after the due date.

For SURAT consumers

Yes, you can make the payment even after the due date. However, you will be liable for delay payment charges accordingly.

When can I see my payments reflecting in my account?

Your last online transactions can be seen immediately on completion of a successful transaction .

Can I make payments of any amount online?

You can make payments only of the exact bill amount.

Note: ICICI Bank has imposed a restriction on the transaction limit for online Electricity Bill Payments. Accordingly consumers having a saving bank account with ICICI Bank will not be able to make their bill payment if the bill amount is above Rs. 20,000 /- or as may be made applicable by bank from time to time. Consumers of ICICI bank are requested to kindly take note of the same and arrange to pay their bills accordingly.

I am a High Tension (HT) consumer. Can I make my payments online?

No. Online payment option is not available to our High Tension Consumers at present.

Once I pay online, will I have to pay this way every month?

No. This service is available for your convenience. If you pay online this month, you can pay your next bill by cheque or cash. There are never any automatic payments, hence, selection of mode of payment remain within your control.

Kindly note for payment through internet banking from some banks an additional convenience fee of Maximum Rs. 5.62 may apply. These charges are levied by the Bank and Online Payment Service provider.

For Payment through Credit card, a processing/convenience fee of 1.00% of the payable amount is applicable.

For Payment through Debit card up to Rs. 2000, a processing/convenience fee of 0.84% of the payable amount is applicable and for Debit card payment above Rs.2000,
a convenience/processing fee of 1.00% of payable amount is applicable.

Last updated 24/4/2014:: Best viewed in 1024x768 resolution::
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